Subscription Policy

This Subscription Policy explains how Vidso subscriptions and credit purchases work, including renewals, cancellations, and refunds. It is part of our Terms of Service and applies to the Vidso app for iOS. Vidso is operated by Sels AI Inc.

What you can buy

• Subscriptions. An auto-renewable plan that includes a credit allowance for each billing period. The price and billing period are shown on the purchase screen and in the App Store before you confirm.
• Credit packs. One-time purchases that add credits to your balance. Credit packs are consumable and do not auto-renew.

How you are billed

All purchases are made in the app through your Apple ID and are processed by Apple through the App Store, subject to Apple's terms. Payment is charged to your Apple ID at confirmation of purchase. The exact price is shown in the App Store and in the app before you confirm.

Automatic renewal

Your subscription automatically renews at the price of the chosen plan unless you cancel at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours before the current period ends. Each renewal grants that period's credit allowance; unused subscription credits do not roll over to the next period. You can manage and cancel your subscription in your App Store settings.

Free trials

We may offer a free trial. If you do not cancel at least 24 hours before the trial ends, it automatically converts into a paid subscription and your account is charged. Trial eligibility may be limited to prevent abuse, and any unused portion of a free trial is forfeited when you buy a subscription.

How credits work

• Each generation consumes credits, shown before you generate.
• Subscription credits are granted at the start of each billing period and do not carry over.
• Credit-pack credits are added to your balance when purchased.
• Credits have no cash value, are non-transferable, and cannot be redeemed for money.

Price changes

We may change subscription prices. If a price changes, the new price applies to the next billing period after we give you notice as required by the platform you purchased on, and where required you will be asked to consent before the new price takes effect.

How to cancel

To cancel, open the Settings app on your device, tap your name, tap Subscriptions, select Vidso, and cancel. You can also reach the App Store subscription screen from within the Vidso app. When you cancel, you keep access through the end of the current paid period, and the subscription does not renew after that.

Refunds

Payments are generally non-refundable except where required by law, including any statutory right to cancel. Cancelling stops future renewals but does not refund the current period. Because purchases are handled by Apple, refund requests are made to Apple through reportaproblem.apple.com and are subject to Apple's policies. If you need help, contact hello@vidso.ai.

Deleting your account

Deleting your Vidso account does not automatically cancel a subscription billed through the App Store. To stop future charges, cancel through your Apple subscription settings as described above.

Contact

Questions about billing or your subscription? Email hello@vidso.ai.